Field photos, voice memos, logbooks and test sheets go in. Branded AS 1851 service reports and remedial works summaries come back within 24 hours. Nobody at your office types up paperwork after hours.
Fire protection first. Runs beside Uptick, Simpro, ServiceM8 and AroFlo. Electrical test and tag, and HVAC, on request.
Your techs do the same thing either way: take the photos, record the memo, move to the next job. SecondDesk turns that field capture into the paperwork your office needs.
Only you know what eats your office's evenings. Defect follow-ups, asset lists, compile packs, safety statements. If it's paperwork and it keeps piling up, tell us what it is. We build the technology and we run the desk, so we can shape it around your workflow.
Run Uptick? Keep your compliance reporting there and use just the Remedial Works Summary to clear the quoting backlog. No reporting software? Use both. SecondDesk fits around the way your office already works.
Every day your techs finish jobs but the reports don't get written for weeks. Here's the three-step fix.
Your tech opens the SecondDesk capture page on their phone: logbook photos, evidence photos, one voice memo. No data entry, nothing to install. They capture the job and drive to the next one.
We read the photos, match them to the logbook and prepare the paperwork your office needs. A clean AS 1851 service report, a quote-ready remedial works summary, or both. Within 24 hours you get branded documents ready for review.
Your office manager reviews the report, sends the PDF to the building owner or facilities manager, and has the defect summary ready for quoting. Job closed. Follow-up work captured.
Your reports follow AS 1851, the national standard. Whether you lodge an AFSS in NSW, an AESMR in Victoria, or whatever your state calls it, the underlying record is the same. We build that record. Your client's assessor takes it from there.
Most fire offices already run Uptick, Simpro, ServiceM8 or AroFlo, and we don't ask you to move. SecondDesk is the extra person at your desk, clearing what still piles up around your system.
Keep your compliance logging where it is. SecondDesk sits beside it, it doesn't replace it. We clear the jobs the software leaves behind: turning messy field photos and voice memos into structured Remedial Works Summaries so your office can quote faster. Techs can tag each capture with the Uptick task number, so what comes back matches the job in your system.
We're your engine room. Everything from the field capture straight through to the branded, audit-ready AS 1851 PDF, ready to send to your client.
Every fire business has one more paperwork jam. Because we build the technology and run the operations, we can adapt. Tell us what's eating the hours and we'll tell you straight whether we can clear it.
We take three partners. Once they're in, the pilot closes until launch. In return, you pay $0 in monthly fees.
*Report fees waived during the pilot. Founding rate locked for 24 months when the pilot closes.
Strictly limited to the first 3 partners. When the pilot closes, founding partners lock in $295 per desk per month for 24 months. Standing rate after that is $445 per desk.
Most fire businesses don't notice the cost because it hides inside late nights, weekends and delayed invoices. Run the numbers in 60 seconds.
At $45/hour, that's what report paperwork ties up every month. Time your office manager could spend on higher-return work: standout client support, managing the team, keeping the schedule running.
Hand the paperwork to SecondDesk for a flat $445/month per desk (or $295/month as a founding partner during the pilot).
Apply for a pilot spotThis is a simple estimate. It does not include delayed invoicing, quote follow-up, owner time after hours, rework, missed defect opportunities or client chasing.
When the pilot closes, SecondDesk is priced like hiring a part-time admin. Because that is what it is.
One desk handles about 80 reports per month. AS 1851 service reports, Remedial Works Summaries, or a mix of both from the same site visit. That's roughly one technician's worth of jobs before the desk is running hot.
If your desk is consistently running hot, we'll have a chat about adding a second one. No surprise invoices.
SecondDesk is built by Alex Barros, a Professional Engineer with 20+ years across electrical, control systems, operations and capital projects. It is being developed with input from real fire protection operators, so the workflow is shaped around actual field paperwork, defect photos and office quoting pressure. Not software theory.
Short answers, straight up.
No. One photo per logbook page, that's it. The capture page runs in the phone's browser, so there's nothing to install and nothing to learn.
No. It sits beside them, it doesn't replace them. Keep your job management and compliance logging where it is.
Every report you get is emailed to you as a PDF and an editable Word doc. Once it's in your inbox, it's yours. Your copy, your backup, your filing system. We keep a working copy on our end for about 90 days so we can reissue or correct a report if you ask, then it's deleted. We don't onsell your data and we don't use it to train anything.
Parts of the stack are hosted overseas, like most software these days. We'll walk you through exactly what goes where during onboarding. If you need strict Australia-only data handling, say for government, health or critical infrastructure work, tell us upfront so we can work out whether we're the right fit.
Yes. We can collate every report we've produced for a site into a 12-Month Compile Pack, one document covering the year, so your client's annual paperwork starts from a tidy stack instead of a shoebox.
One thing to be clear about: The pack compiles SecondDesk-generated outputs only. It does not certify completeness, replace onsite logbooks, or assess whether every required inspection has occurred.
$445 per desk per month. Founding partners from the pilot lock in $295 per desk per month for 24 months.
No. There's software behind it, and yes, part of that software reads photos and text the way newer tools can. But what matters to you is what lands in your inbox: a finished report in your format, on your letterhead, ready to send. We handle the rest.
Apply above. We'll jump on a 20-minute call, and accepted partners are onboarded within two weeks.