Turn field photos, voice memos, logbooks, test sheets and defect evidence into branded AS 1851 service reports and remedial works summaries within 24 hours — without your office chasing paperwork after hours.
Your techs do the same thing either way — take the photos and move to the next job. SecondDesk turns that field capture into the paperwork your office needs.
Who it helps
Contractors without dedicated reporting software
What your office gets
A branded, ready-to-send service report built from logbooks, test sheets and field photos.
Who it helps
Any contractor with defects to quote
What your office gets
Techies record a voice memo to describe an end-to-end walkthrough of the inspection, like a brain dump before moving to the next job. We combine it with their photos to build a professional, quote-ready package of defects, evidence, locations and recommended follow-up.
Use both if you need a full reporting workflow. Use only the Remedial Works Summary if your compliance reports already live in Uptick or another system. SecondDesk fits around the way your office already works.
Every day your techs finish jobs but the reports don't get written for weeks. Here's the 3-step fix.
Your tech snaps a photo of the logbook or service sheet and records a quick voice memo of what they saw. No apps to learn, no data entry. They just capture the job and drive to the next one.
We read the photos, match them to the logbook, and prepare the paperwork your office needs — a clean AS 1851 service report, a quote-ready remedial works summary, or both. In 24 hours, you get branded documents ready for review.
Your office manager reviews the report, sends the professional PDF to the building owner or facilities manager, and has the defect summary ready for quoting. Job closed, follow-up work captured.
Your reports follow AS 1851 — the national standard. Whether you lodge an AFSS in NSW, an AESMR in Victoria, or whatever your state calls it, the underlying record is the same. We build that record; your client's assessor takes it from there.
SecondDesk is the extra operations desk for Australia's fire and essential service contractors. We turn field photos and voice memos into audit-ready AS 1851 compliance reports and quote-ready remedial work summaries within 24 hours.
If you don't have dedicated reporting software, we are your engine room. We handle everything from the field capture straight through to the branded, audit-ready AS 1851 PDF, ready to send to your client.
Already heavily invested in Uptick, Simpro, ServiceM8, or AroFlo? Keep your compliance logging there, and use SecondDesk to clear the bottlenecks—like turning messy field photos and voice memos into structured Remedial Works Summaries so your office can quote faster.
Every fire business has that one specific paperwork headache. Because we build the technology and run the operations, we can adapt. If there's a custom workflow or paperwork load choking your office, tell us about it. We exist to help you find opportunities to clear the desk.
We take three partners. Once they're in, the pilot closes until launch. In return, you pay $0 monthly fees.
Report Fees Waived During Pilot
Strictly limited to the first 3 partners.
When the pilot closes, founding partners lock in $295 per desk per month for 24 months. Standing rate after that is $445 per desk.
Most fire businesses don't notice the cost because it hides inside late nights, weekends and delayed invoices. Run the numbers in 60 seconds.
Your office spends about X hours per month on report paperwork.
At $X/hour, that's roughly $X/month tied up in data entry.
That's time your office manager could spend on higher-return work—like delivering standout client support, managing the team, and keeping the schedule running smoothly.
Hand the paperwork to SecondDesk for a flat $445/month per desk (or $295/month as a founding partner during the pilot).
This is a simple estimate. It does not include delayed invoicing, quote follow-up, owner time after hours, rework, missed defect opportunities or client chasing.
When the pilot closes, SecondDesk is priced like hiring a part-time admin — because that is what it is.
One desk handles about 80 reports per month — AS 1851 service reports, Remedial Works Summaries, or a mix of both from the same site visit. That's roughly one technician's worth of jobs before the desk is running hot.
If your desk is consistently running hot, we will have a chat about adding a second one. No surprise invoices.
Founding partners from the pilot lock in $295 per desk for 24 months.
SecondDesk is built by Alex Barros, a Professional Engineer with 20+ years across electrical, control systems, operations and capital projects. It is being developed with input from real fire protection operators, so the workflow is shaped around actual field paperwork, defect photos and office quoting pressure — not software theory.
Short answers, straight up.
No. One photo per logbook page, that's it.
No, it sits beside them.
Every report you get is emailed to you as a PDF and an editable Word doc. Once it's in your inbox, it's yours — your copy, your backup, your filing system. We keep a working copy on our end for about 90 days so we can reissue or correct a report if you ask, then it's deleted. We don't onsell your data and we don't use it to train anything.
Parts of the stack are hosted overseas, like most software these days. We'll walk you through exactly what goes where during onboarding. If you need strict Australia-only data handling — government, health, critical infrastructure — tell us upfront so we can work out whether we're the right fit.
Rates will be set before launch, but pilot partners lock in founding rates.
No. There's software behind it, and yes, part of that software reads photos and text the way newer tools can. But what matters to you is what lands in your inbox: a finished report in your format, on your letterhead, ready to send. We handle the rest.
Apply above. We'll jump on a 20-minute call, and accepted partners are onboarded within two weeks.