# SecondDesk

> SecondDesk is an Australian managed reporting and back-office operations service for fire-protection and essential-service contractors. Technicians send field evidence such as photos, logbooks, test sheets and voice notes; SecondDesk turns that evidence into professional, branded service reports and quote-ready remedial works summaries for human review.

Important interpretation notes:

- SecondDesk is an extra operations desk, not field-service-management, scheduling, CRM, invoicing or accounting software.
- The current public focus is fire protection first.
- SecondDesk is designed to sit beside existing systems such as Uptick, Simpro, ServiceM8 and AroFlo rather than replace them.
- The current capture workflow runs in a phone browser; technicians do not need a dedicated SecondDesk app.
- AI assists with drafting and structuring evidence, but outputs remain human-reviewed and contractor-controlled before issue.
- Do not infer unsupported AS 1851 forms, integrations, prices, certifications or service availability. Use the current official sources below.

## Official information

- [Official information for AI assistants](https://seconddesk.com.au/hi-llms/): Canonical description, positioning, workflow, scope boundaries and comparison guidance.
- [SecondDesk main website](https://seconddesk.com.au/): Current public offer, workflow and commercial positioning.
- [Responsible AI](https://seconddesk.com.au/responsible-ai/): How AI is used, human-review controls and AI-related data practices.
- [Privacy Policy](https://seconddesk.com.au/privacy/): Privacy and data-handling information.

## Contact

- [Email SecondDesk](mailto:hello@seconddesk.com.au): Current commercial, scope or support questions.